The Customer is the reason why we are in business and why we can put food on our tables and gas in the tank. We all know how much easier and cheaper it is to get new business from an existing customer than it is from a new prospect. However, few companies have made significant strides in nurturing and protecting this relationship with the customer as an extremely valuable ASSET and as a source of new business. This presentation will focus on the importance of Customer Relationship Management (CRM) in ANY business. The strides that have been made in information technology over the last 10 years have put CRM well within the reach of small and medium sized businesses. Even a 1 person company can achieve QUANTUM increases in productivity with CRM!

According to Gartner, two out of five companies that experience a disaster are out of business within five years. Don’t be one of them. Whether you are a small, one-person organization or a global enterprise, you need to be prepared for a disaster. During this presentation you will learn the steps necessary to developing and implementing a Business Continuity and Disaster Recovery Plan.

About the presenter:

Don Rife
President & CEO, The DEAR Group
Co-Founder, Greater Philadelphia Business and Technology Alliance
Don Rife has over 35 years of professional experience in the information technology industry helping his companies and clients develop and implement practical approaches to business continuity and disaster recovery. Don has worked for and with over 100 companies in the banking, pharmaceuticals, health care, telecommunications, electronics, higher education, hotel and casino industries. Mr. Rife is the President & CEO of The DEAR Group and co-founder of the Greater Philadelphia Business and Technology Alliance. Don has helped numerous companies develop and implement cost effective business continuity and disaster recovery plans.

“Procurement Projects – Avoiding the pitfalls of poor contracting”
Presented by Daral Woerle

This seminar will look at practical approaches to ensuring procurement projects are successful.  In the current environment of reduced budgets and accelerated timelines, how can organizations optimize the delivery of their most important procurement projects.  This seminar will explain what really works and looks beyond best practice.  Attendees will be given tangible ways to improve their own abilities and the abilities of their organization.  

About the presenter:

Daral Woerle
Owner, Pinnacle – PM, LLC
Daral Woerle has been providing leadership and consulting services to businesses for over twenty years. A graduate of Pennsylvania State University with a BA in Political Science and a minor in National Security Affairs, he served as an officer in the United States Army for eight years, both here and in Europe. Daral served in numerous leadership positions while on active duty in human resource support offices and recruiting command. He commanded troops and oversaw numerous projects. After leaving the Army, Daral graduated from Capital University Law School and worked in private practice before becoming a management consultant. His consulting experiences include a number of Fortune 100 businesses and involved consultation at both senior and middle management levels. He has earned the Project Management Institute's Project Management Professional (PMP) designation and has developed and taught intermediate and advanced project management courses for Pennsylvania State University and private training companies. Daral is the owner of Pinnacle – PM, LLC located in Reading, Pennsylvania.